Flower of Service Model Essay Example | Topics and Well Written Essays - 500 words

Flower of Service Model - Essay Example For example, the company may take payments before delivering the service, that is, in advance. If the organization is capable of possessing a well-managed service delivery system, the flower of service is fresh and the petals are well-formed along with the core; however, if the service delivery is mismanaged, the petals are discolored and malformed, even if the core (product) is perfectly designed. Also, it is not mandatory that the above mentioned eight services will become the petals of the flower of service; instead, it depends on the nature of the core product which services are to be added in order to facilitate service delivery or add value to the core product. This variation in services (or the petals) makes it easy for the customers to interact with the organization. To conclude, effective management of supplementary services leads to a well-formed flower representing the overall success of the organization; while, ill-managed supplementary services deform the flower which shows that the organization is being poorly